Sacramento Computer Repair is here to help you
get your computer problems fixed right away!
Deciding on the right computer repair company can be frustrating and
most are very expensive. With our Flat rate, All Inclusive
Service, YOU get a bargain.
We are experienced experts, we
can help and we can be trusted.
Virus? Spyware? Blue Screen? No problem!
Technical details
about our system and why other protection methods do not work.
Before we continue,
here are some definitions you will need to understand our system.
Database= A collection of information that is kept in an organized manner.
Malware= Viruses,
Spyware, Trojans, rootkits and just about any other thing thought to be "bad".
Malware Definitions= Every malware usually has some sort
of "sign" or should I say characteristic (kind of like each person is different or
everyone has a unique finger print). These unique characteristics are kept in a
database called malware definitions so the anti-malware program can detect
malware while it scans your computer. They are commonly referred to as "virus definitions".
Each anti-malware manufacturer makes and maintains their own unique anti-malware
database.
Decompile = A program is originally made in a plain-text type of format and then it is
encrypted and compiled into a stand alone file. This makes the original "plain-text" commands very hard to see and protects the hard work the programmer put into it. To "decompile" means to hack the program - trick it or in other ways
disassemble it to see what the "plain-text" commands are. An
encrypted message looks like scrambled, weird writing from a strange language,
(like this "ũЖ,"). It can take a long time and fancy
equipment to descramble.
There are MANY new viruses made EVERYDAY! (You can also check out
www.wildlist.org)
There are two main types of
malware detection. But do they work???
The first, is using a list of
malware signature definitions. This works by examining the content of the computer's memory
and the files on the drives and comparing those files against a database of known
malware "signatures". The disadvantage of this detection method is that users are only protected from
malware
that are KNOWN. That is, the malware definition database has to have been
updated with the unique signature of the malware that is currently attacking your computer.
Otherwise, the anti-malware program lets the malware run on your computer just
as easy as it allowed your internet web browser to load!
You see, there are HUNDREDS of new malware made each
day. Before any anti-malware programs can even start to protect you, the
anti-malware manufacturer first has to; 1. Catch a sample of the new malware. They would need to have someone
send them a virus from an infected computer or catch the virus on one of their
test machines. Some malware sit dormant for months so the end user would not
even know it's there, (Like Conficker worm). Other malware are so well-written
that the infected computer shows NO signs of being infected so they never even
get reported.
2. IF they catch the new malware, it may take several more days for the
manufacturer of your anti-malware program to decompile the malware.
Then they have to examine what the malware does and
learn how to repair the damage it causes and how to detect it so they can then
add it
to the beta version of their new anti-malware signature database.
3. After they think they have found a way to detect and repair the new malware, they then have to test it to make sure it does not cause too many problems or "false positives" in something they call "beta definitions" or "controlled pattern release". After they test the new malware definition database,
which usually takes several days, they then
release it to be updated to your computer. Some anti-malware program only update once a day!
Note: The anti-malware
manufacturers do not share this anti-malware definitions
information between other companies and they are NOT required to by any laws.
This leads to computers staying infected and un-protected
even longer.
So given the FACT that malware can spread from one
side of the globe to the other, and then go back and forth a few times more, ALL IN LESS
THAN ONE SECOND, and given the fact that anti-malware programs ARE DEAF,
DUMB and BLIND without the definition of that particular malware in their
malware definition database, this is not a dependable solution!
The second method is to use a heuristic algorithm to find
malware based on common behaviors. The idea for this method is to try to detect viruses that anti-malware
manufacturers have yet to create a signature for.
The problem with this idea is that there is NO common behavior from malware so these type of anti-malware programs mark almost ALL programs as
"unknown," causing you to have to train them. They eventually end up
more annoying than Vista's User Account Control! You get prompt after prompt asking you if you want to allow ANY
program to run or to do this action or that action! Most get so annoyed by the
"Bots" prompting them that they would rather have the VIRUS! We have listened to THOUSANDS of complaints
from people about how annoying their "protection" is and we listened
and built and refined our system with that knowledge.
Is anti-malware the solution?
So, no one company will have the same
definitions, and they will not share definitions because of greed.
Definitions can take days, months and maybe YEARS to become
"aware" of a new virus. Heuristic scanning produces way too many false
positives and annoys the heck out of you. One anti-malware program is not
enough to protect your system and all "out of the box" anti-malware programs are very annoying
and can cause serious side effects to your computer as well.
(Click HERE to read a funny story).
Many people have tried using two or
three anti-malware programs. The slow downs from just ONE anti-malware
program is bad enough but with two or three your system would become
annoyingly slow and unusable. Note: Our
anti-malware programs are specialized and customized and do NOT slow down
your system yet still offer better protection than any other "out of the
box" anti-malware program on the market today! And yes, we are "greedy"
so we will NOT share how we do it. ث
Guest and Administrator accounts
Guest accounts limit the things a user can do and the
the programs that run are also very limited in what they can do on the
computer.
Administrator accounts have full rights to do just about anything on the computer, and the programs that are run by the administrator are run with full permissions, as well.
Many people have tried to use a "Guest" account on their
home PC in an attempt to keep it from getting infected. If you have ever
tried that, you found that you can barely run programs and if you want to
install something, you have to log out, then log back in as the
administrator. If you have ever worked in a big office, the IT staff usually
locks down the computers so much that they can barely run and if you try to
install something, "access is denied!" This offers the IT staff job
security and makes their job of maintaining your computer easier for
them and it just
may be revenge from back when you used to stuff them in a locker. ث
Vista's User Account Control
Vista combined the easy and user friendliness of an
Administrator account but overlapped Guest type of privileges on
certain areas of the computer that are vulnerable to malware. This
is a GREAT concept! (One that has been the main concept of
CPULOCK, many
YEARS before Vista was even born).
However, Vista was flawed by its lack of concern for the average
user. If you have ever used Vista with User Account Control
enabled, it is very annoying. Any attempt involving various common,
everyday, and relatively safe tasks will cause your screen to go
dark, after which a scary confirmation prompt pops up, requiring an
extra click for the same darn thing that you just asked your
computer to do. The answer is always yes, thus numbing you so when a
real threat comes along, you blindly click "Allow".
It is also deeply flawed by the fact that all it takes is ONE
"Allow" and your system could be GONE! (CPULOCK has extra
protection because it asks for a password).
Most people get so annoyed by Vista's User Access Control that they
disable it and thus turn their computer into a slow version of XP
that eats up all the systems resources but with a very nice new
skin!
ث
The "Circle of Computer Hell"... Computer Hell is basically something that occurs every time you
buy a new PC. Some time passes... and it gets infected by computer geeks who make malware
infect computers as part of
their BUSINESS. You pay money to a BUSINESS to protect and clean your PC. Some
time passes... You
eventually pay even more money to a BUSINESS that has to work on your PC. Even
more time
passes.. next time you get
infected or as the current infections get worse, you may need to use a Restore CD or
even Format your computer, losing all
your valuable data and settings... You become frustrated and purchase a NEW PC from
another business, and the cycle continues!
They call that "repeat BUSINESS"... we
call that GARBAGE! Completely UNACCEPTABLE!
The cure... You can spend days of your valuable
time
scanning, cleaning, formatting, reinstalling, learning, buying the latest
anti-malware fad, etc., and wasting time and money you could be spending with your
loved ones. OR, you can use our one-of-a-kind software - system.
We use two different anti-malware
technologies, update
the antivirus component every 30 minutes, scan and clean the computer, install Windows Updates,
maintain and prolong your computer's health with Defrag, Bad Sector checking, etc. We do
absolutely everything... and we do it for less! For example, one well-known antivirus
company markets it's product for $99, and their "PC Install Service" is $59 (Their "PC Install
Service" is basically run by someone in some overseas sweat shop that
blindly follow instructions like a trained rat! Click
HERE to read a funny story). We cost less, have a
guarantee, you can understand what we are saying on the phone, we offer better service by real experts, and we make your computer
Self-Updating, Self-Scanning, Self-Cleaning and Self-Maintaining.
Plus, with CPULOCK, our Front Line of Defense, it does
not need nor use definitions and you only have "unlock" CPULOCK before you add
NEW hardware or install NEW software! It only takes seconds to perform this unlocking
task. Most people only have to unlock once or twice a year.
We will stop the "Circle of Computer Hell."
If
something gets past our protection, we will remotely CLEAN AND RE-PROTECT FOR FREE! We are an honest,
straight-forward business that was founded by and is run by people with good hearts
and an honest motivation to help. We have been in this business for many years and we are here to STAY! We have thousands of happy clients and a long list of
celebrities and clients who know and trust us.
Try us, you will NOT be sorry.
Think about it... What is your time worth? Honestly, how
much time and money have you spent in the "Circle of Computer Hell"?
Year after year, most of our clients choose to renew. Just that alone proves our system is second to none!
Some clients have been using the SAME computer with our special system for over
7 years. Because of our great system, our clients' computers stay clean and
maintained so this makes the renewal process very easy. If you choose to
renew, the price is only $99 for the next year. Or, if you are on the payment plan, you can continue the $7.77 a month subscription. We are currently working with our
partners for improved OEM pricing agreements for our special customized
anti-virus and anti-spyware programs and our programmers are working on a self renewing module to help lower the prices even more.
If you're still not sure about us, try
aFree Estimate
We accept major credit cards
Our Guarantee
Our Antivirus and Antispyware are customized and Update, Scan and Clean automatically without ever bothering you. This eliminates "user error" and lets you just simply enjoy your computer.
We made a program that does the Windows Updates for you automatically. Your computer stays current with the latest
updates from Microsoft.
CPULOCK is another program we made and with it, nothing bad gets past it.
All the viruses and spyware are blocked with a password from the places they try to get into. You should never hear the words "Mommy, Daddy, my
computer is slow and is getting porn pop ups again". It does not matter if the virus or spyware tries to get in through an operating system
vulnerability or if the user runs it by mistake, CPULOCK is the Front line of Defense and it
keeps the bad stuff OUT of your computer. All Antivirus and Antispyware programs
depend upon definitions to determine what program is bad and what is good.
Without them, they are deaf, dumb and blind. Given the fact that there are MANY new viruses everyday and it can take MONTHS for a
definition to come out for it, THAT IS VERY SCARY!CPULOCK does not
depend upon definitions. You only need to unlock when you want to install something new and it only takes about 10 seconds to unlock CPULOCK. It is very user friendly and does not annoy you like Vista's User Accounts Control.
With the special way we set everything up, your computer becomes Self Maintaining, Self Updating and Self Protecting.
Our Guarantee is that if something does happen to get past our protection, we will remotely clean it for
FREE!
We found a special way to make Windows XP boot up twice as fast without touching your hardware or limiting your computer in any other way. (Sorry, we cannot make Vista boot twice as fast but we are working on it)
As long as you have some type of Antivirus program installed and the computer has not been freshly reinstalled in the last
3 months, we guarantee that from the time you turn your PC on, until you see the
Start button, it will boot up TWICE as fast, or we offer a full refund.
NO ONE else on this planet offers you this.
How we make your PC faster
Our Antivirus and Antispyware are customized and do not keep scanning files known to be safe.
They also do all their updating, scanning and cleaning when you are NOT using your computer.
As soon as you move the mouse or use the keyboard, they pause, waiting for your
PC to become idle again.
Besides our special software, we do over 30 special tweaks that speed up Vista and XP.
Combining our customized Antivirus and Antispyware with our special system tweaks, will make your
PC run like its a fresh operating system with no protection installed but you
will not lose ANY of your data or settings.
Even if you fill up your hard drive, your PC will remain fast because we set a
permanent swap file and set up an automatic defrag.
Because of CPULOCK, your computer stays clean and lean so it does not get
bogged down with junk.
We disable the extra programs that do not need to run all the time. The programs you have installed will still work just fine when you run them
but do not need to run all the time. Less programs running means more memory is freed up and your CPU can focus on the things you want it to focus on.
These all free your computer to run its best
and help the environment by making your computer work less.
My computer was down for the past three days... you may be thinking, "he must
have gotten a virus, or lost a hard drive, or maybe his power supply went
out..." Nope. None of those things. The problem?? Seemed rather innocuous at
first, but Norton told me that there was an update available, so I went ahead
and ran auto-update, downloaded the files and began to install. It installed for
a minute or two and then error-ed, saying that the install could not be
completed and that I should contact Norton (Symantec) support.
It was a little after 6:00 am, and I'm technically savvy, so I went to their
website, navigated to the support page, and initiated a chat with a very nice
person in India. This person said that he knew what the problem was, and
provided me a link to a program that I should install so that he could log in to
my machine and make the necessary corrections. In about thirty seconds he was in
and clicking away on things... I watched as my mouse pointer moved across the
screen by this unseen force. Minutes turned into an hour and I asked Alaine to
take over while I went to work. At 9:30 she called me and told me that he was
still working, and that she had to go pick up our daughter. I told her to type
him a note and do what she had to do. He said that would be no problem and he
would continue to work.
I got home at 6:00 pm and found my PC frozen. I rebooted the machine
and never even saw any icons. I rebooted a few more times and got the
icons to appear, but couldn't get the task bar or start menu to pop up.
I was able to run the chat icon, so I contacted Symantec support and another
nice person climbed aboard my machine. This person worked for another three
hours while I watched until I could watch no more. I told him I was going to
sleep, and he said, no problem. In the morning, I came in early to check out my
machine. I found that it was in the same state as the evening before, which was
unable to run any programs other than Symantec's chat program, but this time it
was different. The tech had left me a message that said he had done all the he
could do, and
possibly a VIRUS had caused this problem. Hmmm.... I guess if you
call a Norton upgrade a virus.
I contacted Symantec support a third time and asked the very nice person if they
were able to restore my computer to its previous state, which was "running." He
said that he could continue with the install of the upgrade, but there was no
way he could get my computer back to the way it was. I kindly and gently opted
out of the conversation... at least that's how I remember it anyway.
I contacted my friend Dean, who runs a site called www.GuaranteedPCfix.com ... I
knew that he did repairs over the internet and that his package included an
antivirus software, and now that I was permanently without Norton, I would need
virus protection anyway. Dean told me that he would take care of it and went on
to tell me that he had already fixed four computers the previous day with this
same issue. It seemed that the Norton techs were his biggest source of business.
Dean logged in to my computer, fixed the problem, installed his own program
called CPU-LOCK that prevents viruses, spyware and rugrats living at your home
from installing programs on your computer.
His service is a little more expensive than Norton ($120 a year), but its
installed by Dean (or one of his employees) and -- guess what -- you can talk to
them on the telephone if you want (toll free at 888-677-7777 or 916-677-7777)
... They serve customers all across the country, seven days a week, and way too
many hours per day.
I cannot tell you how happy I am -- and relieved that this is taken care of. My
computer is a "screamer" once again. It boots up more quickly and the programs
seem to launch more quickly. The best part is this, though, if the computer gets
a virus, they will log in and remove the infection for free at any time in the
next 12 months.
I know this sounds like a commercial, and I'm sorry for that. But if you have
been through the amazingly poor treatment given by Norton, or have ever suffered
the indignity of having a crippling computer problem that you cannot solve
yourself, you understand why I've taken the time to pass this information along
to you. Feel free to forward this to anyone who may be hovering over the message
that says it's time to upgrade your Norton software ... and hopefully they will
contact Dean instead. If your computer is an important part of your work life,
or an important means of communication for you, you should consider making the
switch before you waste a day or two (or more) chasing this kind of thing down.
Best regards,
Mike C.
Hi:
My computer was down for the past three days... you may be thinking, "he must
have gotten a virus, or lost a hard drive, or maybe his power supply went
out..." Nope. None of those things. The problem?? Seemed rather innocuous at
first, but Norton told me that there was an update available, so I went ahead
and ran auto-update, downloaded the files and began to install. It installed for
a minute or two and then error-ed, saying that the install could not be
completed and that I should contact Norton (Symantec) support.
It was a little after 6:00 am, and I'm technically savvy, so I went to their
website, navigated to the support page, and initiated a chat with a very nice
person in India. This person said that he knew what the problem was, and
provided me a link to a program that I should install so that he could log in to
my machine and make the necessary corrections. In about thirty seconds he was in
and clicking away on things... I watched as my mouse pointer moved across the
screen by this unseen force. Minutes turned into an hour and I asked Alaine to
take over while I went to work. At 9:30 she called me and told me that he was
still working, and that she had to go pick up our daughter. I told her to type
him a note and do what she had to do. He said that would be no problem and he
would continue to work.
I got home at 6:00 pm and found my PC frozen. I rebooted the machine
and never even saw any icons. I rebooted a few more times and got the
icons to appear, but couldn't get the task bar or start menu to pop up.
I was able to run the chat icon, so I contacted Symantec support and another
nice person climbed aboard my machine. This person worked for another three
hours while I watched until I could watch no more. I told him I was going to
sleep, and he said, no problem. In the morning, I came in early to check out my
machine. I found that it was in the same state as the evening before, which was
unable to run any programs other than Symantec's chat program, but this time it
was different. The tech had left me a message that said he had done all the he
could do, and
possibly a VIRUS had caused this problem. Hmmm.... I guess if you
call a Norton upgrade a virus.
I contacted Symantec support a third time and asked the very nice person if they
were able to restore my computer to its previous state, which was "running." He
said that he could continue with the install of the upgrade, but there was no
way he could get my computer back to the way it was. I kindly and gently opted
out of the conversation... at least that's how I remember it anyway.
I contacted my friend Dean, who runs a site called www.GuaranteedPCfix.com ... I
knew that he did repairs over the internet and that his package included an
antivirus software, and now that I was permanently without Norton, I would need
virus protection anyway. Dean told me that he would take care of it and went on
to tell me that he had already fixed four computers the previous day with this
same issue. It seemed that the Norton techs were his biggest source of business.
Dean logged in to my computer, fixed the problem, installed his own program
called CPU-LOCK that prevents viruses, spyware and rugrats living at your home
from installing programs on your computer.
His service is a little more expensive than Norton ($120 a year), but its
installed by Dean (or one of his employees) and -- guess what -- you can talk to
them on the telephone if you want (toll free at 888-677-7777 or 916-677-7777)
... They serve customers all across the country, seven days a week, and way too
many hours per day.
I cannot tell you how happy I am -- and relieved that this is taken care of. My
computer is a "screamer" once again. It boots up more quickly and the programs
seem to launch more quickly. The best part is this, though, if the computer gets
a virus, they will log in and remove the infection for free at any time in the
next 12 months.
I know this sounds like a commercial, and I'm sorry for that. But if you have
been through the amazingly poor treatment given by Norton, or have ever suffered
the indignity of having a crippling computer problem that you cannot solve
yourself, you understand why I've taken the time to pass this information along
to you. Feel free to forward this to anyone who may be hovering over the message
that says it's time to upgrade your Norton software ... and hopefully they will
contact Dean instead. If your computer is an important part of your work life,
or an important means of communication for you, you should consider making the
switch before you waste a day or two (or more) chasing this kind of thing down.
If
something gets past our protection, we will remotely CLEAN AND RE-PROTECT FOR FREE! We are an honest,
straight-forward business that was founded by and is run by people with good hearts
and an honest motivation to help. We have been in this business for many years and we are here to STAY! We have thousands of happy clients and a long list of
celebrities and clients who know and trust us.
